How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches out to Novtrq Floor Coating deserves fair treatment. If something goes wrong, we want to know. This page shows how to raise a concern and what to expect next. It is a general template and not legal advice.

What You Can Tell Us About

You can contact us about:

• How a call or message with Novtrq Floor Coating was handled
• How your personal data was used or protected
• Anything on the site that looks wrong or confusing
• The conduct of an installer we referred you to

If the Issue Is With an Installer

Installers in our network are independent companies. Each one handles its own quotes, prices, products, warranties and customer care. If you are unhappy with a floor coating job, begin by writing to the installer and keep copies of everything you send.

Please let us know too. Your feedback helps keep our network honest, and installers who often fall short may be removed. Novtrq Floor Coating cannot settle contract disputes, handle warranty claims, refund an installer's charges or act on an installer's behalf.

How to Send a Complaint

Email contact@novtrq.bond and include:

• Your name and contact details
• The date you contacted us or the installer
• The number you called or the form you used, if you remember
• The installer's company name, if you know it
• A short summary of what happened and what outcome you would like

What Happens Next

We will confirm we got your message by email, usually within a few business days. Then we will look into it, which may include talking with the installer. After that, we will tell you what we found and what we plan to do.

If You Are Still Not Satisfied

If our answer does not settle things, reply and ask for a second review. You may also contact your state attorney general, your state consumer protection office, or a local Better Business Bureau. If the installer is a licensed contractor, your state licensing board may be able to help as well.

Contact

Email: contact@novtrq.bond